IT Service Desk - Phone Support
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2.1. Changing Your Password
ITServiceDesk Tech Tip: Changing Your Password
If you have forgotten your CALIBRE password or simply wish to change it, the IT team offers several options to reset your password, including the Voice Response System (VRS), Self-Service Portal, Outlook Web Access (OWA), using Ctrl + Alt + Del, or contacting the ITServiceDesk directly. Please note additional steps required after resetting your password when you are not at Metro Park (Please read Option 4.)
The following options are available for password resets before expiration:
Option 1: VRS is an automatic response system. To use VRS, dial 703-797-8927. If you are a first-time caller, you will be prompted to enroll. Identify yourself by stating your 4-digit employee identification number and saying the word "CALIBRE." Make sure you are in a quiet place to avoid ambient noise and do not use a speaker phone (it may interfere with voice authentication). After completing the automatic response, you will be given a random password that will be repeated twice. Make sure you write it down and then destroy the note after logging in.
Option 2: Self-Service Portal. Using Internet Explorer, go to http://passwordreset.calibresys.com/default.aspx. Click "Reset Password" on the right. Fill in the fields with your information. CALIBRE= firstname.lastname. Old Password = Current Password. Click "OK" to confirm.
Option 3: OWA. Log into https://mail.calibresys.com/owa. Click "Options" in the upper right-hand corner and select "Change Your Password." You will be prompted to type in your current password, new password, and then confirm the new password and click the "Save" button.
Option 4: Ctrl + Alt + Del. Use this option while connected to CALIBRE's network (via Virtual Private Network (VPN) or at Metro Park). See below for details.
To change your CALIBRE network password when at Metro Park: Log on to the computer using your current password. Type Ctrl + Alt + Del. Select "Change a password." In the field labeled Old password, enter your current password. In the field labeled New password, enter the password you would like to use. Re-enter your new password in the field labeled Confirm password. Click on the arrow button.
To change your CALIBRE network password when you are NOT at Metro Park: Log on to the computer using your current password. Connect to the VPN. Type Ctrl + Alt + Del. Select "Change a password." Select your username, if prompted. In the field labeled Old password, enter your current password. In the field labeled New password, enter the password you would like to use. Re-enter your new password in the field labeled Confirm password. Click on the arrow button. Type Ctrl + Alt + Del. Select Lock this computer. Type Ctrl + Alt + Del. Enter your new password. Click on the arrow button.
Option 5: If you are unsuccessful at changing your password using the above options, contact the ITServiceDesk directly by calling 703-797-8927 or via email at ITServiceDesk@calibresys.com.